Can I reverse an M-Pesa payment I sent to a scammer?
Sometimes, if you act fast and the money is still in the receiver's account. Use Safaricom's official reversal service or call customer care straight away, then report it at the nearest police station.
Safaricom can only reverse money that hasn't already been withdrawn or sent on. Scammers move money quickly, so minutes matter.
Even if the money can't be recovered, a report helps Safaricom block the line and links your case to others.
Step by step
- Request a reversal through Safaricom's official channels immediately.
- Have the transaction code, amount, time and number ready.
- Report it at the nearest police station and get an OB number.
- Give the OB number to Safaricom.
- Keep all messages and screenshots.
Frequently asked questions
- Can a reversal be done after a day?
- You can still ask, but the chances are lower. The money is usually withdrawn quickly.
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