Someone from "customer care" is asking for my mobile money PIN or a code. What should I do?
Hang up. Real customer care never asks for your PIN, your password or a code sent to your phone. Anyone who has these can empty your account.
The caller may know your name and say your account will be blocked, that you have won a prize or that a wrong transaction must be reversed. The goal is always the same: your PIN or a one-time code.
What to do
- Never say your PIN or a code out loud or in a message.
- Hang up and call your provider's official number yourself.
- If you already shared it, call your provider straight away to block the account.
- Change your PIN.
Frequently asked questions
- They knew my name and ID number. Are they really from the company?
- No. Personal details can leak or be bought. Knowing your name does not make a caller genuine.
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