Someone called saying they're from Safaricom and asked for my M-Pesa PIN. What now?
Hang up: real Safaricom staff never ask for your PIN or a code sent to your phone. If you already shared it, change your PIN immediately and call Safaricom customer care.
Fake customer care calls often say your line will be blocked, that you've won a reward, or that your M-Pesa needs updating. They may know your name, which makes them sound real.
With your PIN or a one-time code, the scammer can empty your M-Pesa, take a Fuliza loan or swap your SIM.
If you shared your PIN or a code
- Change your M-Pesa PIN straight away.
- Call Safaricom customer care from the official number.
- Check your M-Pesa statement for payments you didn't make.
- Report the caller's number to Safaricom.
- Report any loss at the nearest police station.
Frequently asked questions
- The caller knew my full name. How?
- Names can come from leaked lists, social media or contact apps. Knowing your name doesn't make the caller genuine.
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