My phone line suddenly stopped working. Could it be a SIM swap?
It could be. If your line suddenly loses service while others around you have network, contact Safaricom from another phone straight away, because a scammer may have moved your number to a new SIM.
With your number, a scammer can receive your M-Pesa and bank codes, reset your WhatsApp and empty your accounts. They often get personal details first through a fake call or a lost ID.
Acting fast is what makes the difference.
What to do
- Call Safaricom from another phone and ask if your SIM was replaced.
- Ask them to block the line.
- Call your bank and ask them to freeze mobile banking.
- Check your M-Pesa statement once the line is back.
- Report any loss at the police station.
Frequently asked questions
- How can I make a SIM swap harder?
- Never share your ID details, PIN or codes with callers, and keep your ID safe. Report a lost ID quickly.
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