The person asked for my GCash MPIN or OTP. What should I do?
Do not give it, ever: your MPIN and the OTP are the keys to your GCash account, and anyone who asks for them is trying to take your money. If you already shared them, change your MPIN right away in the app and contact GCash through the Help Center.
The request comes in many forms: a "buyer" who needs the OTP to "confirm" a payment, a "GCash agent" who calls about a problem, a partner who wants to "send you money" and needs the code, a "prize" that needs verification. GCash will never ask you for your MPIN or OTP, and neither will any real transaction.
Step by step
- Never type your MPIN or OTP anywhere except in the GCash app itself.
- If you already shared it, change the MPIN now and check your transaction history.
- Contact GCash through the Help Center in the app and report the number that asked.
- Block the person and save screenshots of the request.
- Treat the person as a scammer from now on, whatever the relationship was.
Frequently asked questions
- The person said they need the OTP to send me money. Is that how it works?
- No. Receiving money in GCash never needs you to share a code. Only sending money or logging in uses an OTP, and only you should see it.
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