My phone suddenly has no network and my mobile money is gone. Was my SIM card swapped?
It may be a SIM swap: someone got a new SIM card with your number and now receives your codes. Call your provider from another phone straight away to block the line and the mobile money account.
In a SIM swap, the scammer uses your personal details to get a replacement SIM. With your number they can reset your mobile money PIN and other accounts.
What to do now
- Call your mobile network from another phone and ask them to block the SIM.
- Ask them to freeze your mobile money account.
- Call your bank if your number is linked to your bank account.
- Report it at the police station and keep the RB number.
- You can also report SIM fraud to the TCRA.
Frequently asked questions
- How did they get my details?
- Often through phishing calls, fake forms or leaked data. Share your ID number and personal details only when you really have to.
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