Can a mobile money agent scam me?
Most agents are honest, but scams happen: a fake agent, a wrong number typed on purpose or a claim that the transaction "failed" when it went through. Check every confirmation message before you leave.
Some scams happen at a real agent's stand: someone pretends to help you, watches your PIN or swaps your phone. Others use fake agent numbers that ask you to send money to "complete" a withdrawal.
Your confirmation message and your balance are what count, not what someone tells you.
How to stay safe
- Type your own PIN and hide the screen.
- Read the confirmation SMS before you walk away.
- Never send money to an agent to "unlock" a withdrawal.
- Use agents with a visible, branded stand.
Frequently asked questions
- The agent says the network failed but I was charged. What now?
- Check your balance and the messages, then call your provider's customer care with the transaction details.
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