Someone from "customer care" asked for my mobile money PIN. Is that normal?
No. Your mobile money provider will never ask for your PIN, a code sent by SMS or for you to dial a code to "fix" your account. Hang up and call the official customer care line yourself.
Fake customer care agents say your account is blocked, that you won a promotion or that a SIM swap needs confirming. Then they ask for the PIN or tell you to dial a string of numbers that actually sends them money.
With your PIN, a scammer can empty your wallet in minutes.
What to do
- Never share your PIN or any code you receive by SMS.
- Do not dial codes a caller reads out to you.
- Hang up and call your provider from the official number.
- If you already shared your PIN, change it now and call your provider.
Frequently asked questions
- The caller knew my name and my number. So it must be real?
- No. Names and numbers leak in many ways. Knowing your details does not make someone a real agent.
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